Reliable AI · Machine Learning · Decision Systems

I Build Reliable AI & ML Systems for Evidence-Based Decisions

I design end-to-end systems that combine machine learning, retrieval, deterministic controls, and production engineering to make complex decisions more transparent, testable, and useful.

Evidence-Aware AI

Production ML & MLOps

Decision Systems & Analytics

About

Chit Yan outdoors in a garden setting

I started from a business and marketing background, then moved deeper into analytics, machine learning, and AI because I enjoy turning ambiguous business problems into systems people can actually use.

Across my portfolio, the recurring pattern is reliable decision support: define what the model should and should not decide, protect evaluation from leakage, keep evidence reviewable, use deterministic controls when a prediction should not be the final authority, and carry the result through serving, monitoring, and operational safeguards. The technology varies by problem; the standard stays the same — evidence, interpretability, reproducibility, and useful decisions.

My background includes an MBA from Strathclyde Business School and a BSc in Marketing from University College Dublin, and I am currently pursuing a Master of Technology in Artificial Intelligence Systems at NUS-ISS.

Outside of work, I enjoy building side projects, swimming, reading, playing chinese chess, travelling, and photography.

Currently

Pursuing MTech in AI Systems at NUS-ISS · Building reliable AI, ML, and MLOps systems · Open to applied AI, data science, and AI/ML engineering roles where evaluation, reliability, and decision support matter.

Background

Experience & Education

Professional experience, education, certifications, and recognition that trace my progression from business and operations into analytics, data science, and AI.

Professional Experience

Senior Executive, Data Analyst

MS First Capital Insurance

Jun 2025 – Nov 2025

  • Produced Power BI reporting and analytical outputs using Oracle-sourced data.
  • Supported IFRS 17 data validation and data-quality review.

Data Analyst — Group Data Science

Great Eastern Life

Feb 2024 – May 2025

  • Contributed to AI, machine learning, and analytics initiatives within Group Data Science.
  • Used Python, SQL, and Dataiku for data preparation, model development, and evaluation.
  • Translated analytical and model outputs into practical insights for business use cases.

Assistant Manager, Insurance & Claims

SMRT Corporation

Apr 2020 – Jan 2024

  • Led insurance and claims operations while supporting process improvement and business development.
  • Contributed to Microsoft Dynamics 365 CRM enhancement and user acceptance testing.
  • Worked across stakeholders to validate operational requirements and improve workflows.

Claims Examiner

AIG Asia Pacific Insurance

Aug 2018 – Mar 2020

  • Managed personal and commercial claims, including coverage review and case resolution.
  • Assessed fraud indicators, coordinated with stakeholders, and handled claims-related payments.

Telesales Executive

NTUC Income Insurance

Dec 2015 – Feb 2017

  • Assessed customer insurance needs and recommended suitable products.
  • Supported insurance distribution and application processing.

Assistant Claims Executive

China Taiping Insurance

Jun 2013 – May 2015

  • Managed claims from notification through coverage review, assessment, and settlement.
  • Reviewed supporting documentation, assessed fraud indicators, and handled claims-related payments.

Education

Master of Technology in Artificial Intelligence Systems

NUS-ISS

In progress

Master of Business Administration

Strathclyde Business School

2018

Bachelor of Science in Marketing

University College Dublin

2013

Certifications

Graduate Certificate in Intelligent Reasoning Systems

NUS-ISS

Issued 27 Aug 2026

RISE 2.0 in Financial Services (Artificial Intelligence)

Boston Consulting Group

Issued 28 Jun 2024

Insurance & Regulatory Examination Qualifications

Singapore College of Insurance

Certification in General Insurance: BCP · PGI · ComGI
Health Insurance: HI
CMFAS examination passes: M5 · M8 · M8A · M9 · M9A

Coursera Course Certificates

University of Pennsylvania · Coursera

Data Analysis Using PythonIssued 21 Oct 2024 · Credential 4MDEH8V5WEWYVerify certificate
Introduction to Python ProgrammingIssued 7 Oct 2024 · Credential 9IP4A24J9PWWVerify certificate
Computational Thinking for Problem SolvingIssued 29 Sep 2024 · Credential KE10JUEQ1ZKXVerify certificate

Awards & Recognition

Agent Forge Hackathon 2026 — Top 10 Finalist

AI Builders × SMU AI Club

Top 10 finalist team out of 55 teams

Excellent Service Award (EXSA) — Gold

Excellent Service Award (EXSA) Committee

2022

Excellent Service Award (EXSA) — Silver

Excellent Service Award (EXSA) Committee

2021